QBE Automotive Protection in the UK

Operating a car dealership has seldom been more challenging than it is today. The disruptions caused by Brexit and COVID-19, the cost of living crisis and persistent supply chain issues have all conspired to challenge the mettle of even the best-run dealerships.

And just as the sector was beginning to recover in 2023, Guaranteed Asset Protection (GAP) insurance providers came under increased scrutiny from the UK Financial Conduct Authority (FCA) over concerns about fair value.

In February 2024, GAP insurers agreed to pause the sale of the product – a move that not only had an impact on dealers’ revenue but also limited their ability to generate crucial customer loyalty.

Beyond GAP: our full range of Automotive Protection products

It’s not an easy time for dealers, but with the right support from the right partner they can once again display the resilience the sector is renowned for.

The pause placed on GAP products shouldn’t mean the end for dealers hoping to give their customers the best financial protection – GAP is but one part of a wider portfolio of products that can help foster customer engagement.

For example, Extended Warranty can protect against mechanical and electrical failure when the manufacturer’s warranty expires.

At QBE Automotive Protection we can offer a diverse array of products and build programmes to suit the individual needs of every single one of your customers.

We have always maintained complete control over the creation and distribution of our range of products, allowing us to deliver maximum value and make the whole process simpler, fairer and more transparent.

Data-driven expertise and dealership experience: our claims process

QBE Automotive Protection has always been an innovative, data-driven and forward-thinking business, designed to help you generate long-lasting customer loyalty and the positive reinforcement of your brand.

More than anything, our data and the way we use it sets us apart. It enables us to price each risk precisely, so you can offer your customers the products that are right for them and their needs with confidence.

Sometimes those needs may involve making a claim, which is where we can demonstrate the true value of our approach. Our claims people know what it’s like to be you – because they’ve come directly from roles in dealerships into our operations.

That expertise, combined with our data-led approach, means that on average, we are able to authorise claims in under 10 minutes.

That’s the kind of response that enhances your brand and builds the loyalty you need to secure the long-term future of your dealership. In fact, when dealers decide to partner with QBE, they tend to stick by us – with 98% renewing every year.

Innovation and communication: our customer-centric approach

The insight, the underwriting, the sales, the support and, of course, the claims are all held in-house. Whatever the circumstance, you’ll always be dealing with someone who cares.

While times may seem tough, there are partners out there who can help you weather the storm and build crucial brand loyalty in the process.

Large or small, complex or straightforward, you and your customers matter to QBE Automotive Protection.